Frequently
Asked Questions (FAQs)
Q: How does it work?
A: Select - Swipe - Return.
Browse through the movies. Select the title you want to
rent. Note the slot number listed on the right side of
the DVD slot. Push the start button. Enter the slot number.
Select Buy or Rent. Swipe your credit card and take your
movie. To return a DVD, Push Return and place the DVD
in the return slot.
Q: What are Promo Codes and how are they used?
A: A Promo Code is a discount on a movie rental. To use
a Promo Code, Browse through the movies. Select the title
you want to rent. Note the slot number listed on the right
side of the DVD slot. Push the start button. Enter the
slot number. Select Buy or Rent. Before you swipe your
credit card you will see an option to enter a coupon code.
Push the coupon code button and enter your code. Swipe
your credit card and take your movie. The coupon code
will be applied when you return the DVD back into the
kiosk and the value of the coupon will be removed from
you rental total.
Q: How do I get a Promo Code?
A: As a member of our Movie Club you will receive promo
codes via email. Please sign up as a member of our Movie
Club at our website, and this will add you to our mailing
list. http://dvdinabox.mydvdkiosks.com
Q: When are the movies updated?
A: The new releases are updated weekly and available every
Tuesday, which is the national release date.
Q: How do I pay for renting a movie?
A: The machine accumulates charges PER NIGHT, PER DVD,
plus tax. Your credit or check card is charged when you
return the movie.
Q: How many movies can I have out at the same
time?
A: You can rent up to 3 DVDs at the same time on one credit
card.
Q. What is the deadline for returns?
A: You have up to 10 days to return your movie. If you
do not return the movie, the credit card that you rented
the movie with will be automatically charged the listed
selling price of the DVD.
Q: What will happen if I lose the movie?
A: If you lose a movie, please contact Customer Service
at (440) 951-7172. Or email us at service@dvdinabox.com.
For a lost movie, the credit card that you rented the
movie with will be automatically charged the listed selling
price on the 10th day the movie is checked out.
Q: What do I do if the DVD I rented is scratched
or does not work?
A: Please call Customer Service (440) 951-7172. You will
not be charged. If you call after regular business hours,
please leave your name and number and a customer service
representative will call you back within 12 hours. Tip:
DVDs can stop working if there is dirt or grease on the
playing service. Most often, you can wipe the dirt or
grease from the DVD and it will work again.
Q: is my credit card information safe? What type
of security protects my credit card information?
A: We use the most secure method available for transactions
and all communications use 128-bit encryption. Your credit
card information is not stored on the kiosk computer system.
Q: Does the kiosk issue receipts?
A: The kiosk does not issue receipts, but you can download
a receipt from our website: (http://dvdinabox.mydvdkiosks.com)
Q: I can't find the answer to my question...
what now?
A: For further assistance please (contact
us)
|
